Returns & Exchanges

At Bad Ass Coffee of Hawaii, we want you to love every sip and stitch. If you are not completely satisfied with your purchase, we offer returns on non-perishable merchandise within 30 days of delivery.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is a non-perishable product, such as apparel or drinkware, and remains in its original, unused condition with all tags attached.

• 2.
  Contact Ohana Support

  Email our customer service team with your order number and reason for return to receive a Return Authorization and the correct shipping address.

• 3.
  Pack and Ship

  Securely package your items and include a copy of your packing slip before shipping them back to us using a trackable mail service.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, we will process a refund to your original payment method within 7-10 business days.