Frequently Asked Questions
Everything you need to know about your favorite Hawaiian coffee.
Where is your coffee grown?
Our premium beans are sourced from the famous Kona region on the Big Island, as well as Kauai and Maui, ensuring authentic Hawaiian heritage in every cup.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and selected shipping method.
Do you offer a subscription service?
Yes! You can join our ''Ohana Rewards' subscription to receive your favorite blends automatically at a discounted rate on a schedule that works for you.
What is your return policy for coffee products?
Due to the perishable nature of coffee, we do not accept returns on opened bags. However, if there is an issue with your order or if it arrived damaged, please contact us within 30 days for a replacement or refund.
Are your coffee pods compatible with Keurig machines?
Yes, our single-serve coffee pods are designed to be compatible with most K-Cup brewing systems, providing the same bold flavor with added convenience.
How should I store my coffee to keep it fresh?
To maintain peak freshness, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the flavor profile.